Privacy Policy

1. Introduction

Tattoo.Shop ("we," "us," or "our") is operated by Endpoint Systems LLC. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our platform at tattoo.shop, including our mobile applications, web applications, and any related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, password
• Profile information: photos, service preferences, biography (for professionals)
• Booking information: appointment details, service selections, location preferences
• Payment information: credit/debit card data (processed by our payment processor; we do not store raw card data)
• Communications: messages sent through the platform, support requests, feedback

2.2 Information Collected Automatically

• IP address, browser type, device identifiers
• Usage data: pages visited, features used, time spent
• Location data (if permission is granted)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process bookings and payments
• Connect customers with service professionals
• Send appointment confirmations, reminders, and updates
• Send one-time passcodes (OTPs) for account verification
• Provide customer support
• Improve and personalize the Service
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. SMS and Text Message Communications

5. Sharing of Information

We may share your information with:

• Service professionals: barbers, stylists, tattoo artists, and other professionals on the platform receive booking details needed to serve you
• Service providers: payment processors, SMS providers (Twilio), cloud infrastructure, analytics tools — all bound by data processing agreements
• Legal authorities: when required by law, court order, or to protect the rights and safety of our users
• Business transfers: in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at privacy@endpointsystems.com. Certain data may be retained as required by law or for legitimate business purposes such as fraud prevention.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of SMS communications (reply STOP)
• Opt out of marketing emails (unsubscribe link in each email)
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@endpointsystems.com.

8. Cookies

We use cookies and similar technologies to maintain session state, remember your preferences, and analyze platform usage. You can control cookie behavior through your browser settings, though some features of the Service may not function properly without cookies.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS), encrypted storage, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: